Refund policy
Return and Refund Policy for Digital Products
Thank you for purchasing our digital products. Please read our return and refund policy carefully before making a purchase.
1. No Returns and All Sales Final
Due to the nature of digital products, all sales are final. Once a digital product (e.g., e-book, audio file, downloadable content, or other digital resource) has been purchased and delivered, we are unable to offer a return, exchange, or refund.
2. Exceptions
We are committed to providing high-quality content and ensuring your satisfaction. If you experience any issues with the delivery or accessibility of the digital product, please contact us within 7 days of purchase. We will work diligently to resolve the issue, including providing access to the purchased product or troubleshooting technical problems.
3. Incorrect or Duplicate Purchase
In the case of an incorrect or duplicate purchase, please reach out to us within 24 hours of the transaction. We will review the request and, if appropriate, provide a refund for the duplicate purchase.
4. Unauthorized Transactions
If you believe a purchase was made without your permission, please contact us immediately. We will investigate the matter and take appropriate actions.
5. Contact Information
If you have any questions or need support, please contact us at:
- Email: ritaberry@newvisionccs.com
Return and Refund Policy for Physical Products
1. Return Window
Eligible physical products may be returned within 14 days of delivery.
2. Item Condition
Returned items must be unused, unworn, and in their original condition and packaging.
3. Return Shipping
A $5 flat-rate return shipping fee applies to eligible returns unless the item received was damaged, defective, or incorrect.
4. Restocking Fee
We do not charge a restocking fee.
5. Damaged, Defective, or Incorrect Items
If your physical order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at ritaberry@newvisionccs.com. Please include your order number and, when applicable, photos of the item.
6. Refunds
Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary by financial institution.
7. Final Sale Items
Digital products are final sale and are subject to the separate digital-product policy above.
We appreciate your understanding and support. If you have any concerns or need assistance with your purchase, feel free to reach out to us!